Your VixxoLink dashboard is the home base for open service requests, billing action items, and payment tracking. Access it anytime by clicking the Vixxo logo in the top-left corner. This guide explains each dashboard section so you can quickly find work that needs attention and monitor invoice and payment status.
*If you are stuck and need assistance, please call 866-988-5376 — Option 1 for invoices already submitted (payment status), Option 2 for help submitting an invoice or quote, Option 3 for VixxoLink technical support, Option 4 for dispatch/service-request questions — or click the Submit a Ticket button at the top right.
Action Required & Problem Statuses
This section lists service requests that need action from your team. Click a category to open the matching queue.
- Need a Time Out — Service requests showing a technician on site. If incorrect, ensure a time out is recorded through the service center.
- Need a Time In — An ETA is set and Vixxo is awaiting technician arrival. If incorrect, ensure a time in is recorded through the service center.
- Need an Invoice — The service request is complete and pending an invoice. Submit within 5 days of completion.
- Need an ETA — Assigned service requests requiring an ETA or return ETA after quote approval.
- Need a Quote — Service requests needing a quote submitted.
- Delinquent SC Invoice — Completed more than 5 days ago without an invoice. Payment terms begin upon receipt of the invoice.
- Problem Invoice — The invoice was rejected. Check your email for details and contact aphelp@vixxo.com if needed.
- Problem ETA — An ETA was missed; urgent updates or time in/out corrections are needed.
Quick Links
Quick links surface items that may not appear in Action Required but still need monitoring.
- Parts on Order — Service requests flagged as awaiting parts. Update with an ETA once parts arrive.
- Under Vixxo Review — Invoices submitted and pending Accounts Payable review.
- Rejected Invoices Requiring Resubmission — Rejected invoices awaiting correction and resubmission. Check email for rejection details.
- Preventative Maintenance — All open preventative maintenance service requests.
- Forecasted Payments — Accepted invoices with expected payment dates.
Recent and Upcoming Payments
This section helps you track payables at a glance.
- Forecast — Expected payment amounts within the displayed date range.
- Payment in Process — Payments being processed for the current week. A blank box means no payments are scheduled.
- Paid — Amount and date of your most recent payment.
For detailed payment lookup, filtering, and export, see Reviewing Payments.
Quick Reference — Dashboard Categories
| Category | What it means | Typical action |
|---|---|---|
| Need an Invoice | Job complete, no invoice submitted | Submit invoice within 5 days |
| Delinquent SC Invoice | Completed >5 days ago, still no invoice | Submit invoice immediately |
| Problem Invoice | Invoice rejected by AP audit | Review rejection email; correct and resubmit |
| Under Vixxo Review | Invoice submitted, pending review | Monitor; respond to AP requests if contacted |
| Forecasted Payments | Invoice approved, payment scheduled | Check expected pay date |
| Need a Quote | Quote required before repair work | Submit quote within 24 hours of initial visit |
| Need an ETA | Dispatch waiting for arrival date/time | Set or update ETA in VixxoLink |
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